Refund Policy

7-day money-back guarantee

We want you to be completely happy with your Shuttle Cam. Try it on a real day's work or a real session. If it isn't right for you, email camshuttle@yahoo.com within 7 days of delivery and we will arrange a return and a full refund of the product price.

What qualifies for a refund

  • Requested within 7 days of delivery. The window starts on the delivery date shown on your tracking, not the order date.
  • Returned in the original packaging with everything that came in the box: both earbuds, the USB-C charging cable, the quick-start card and the packing inserts. Keep the box until you are sure you are keeping it.
  • Tried, not worn out. You are welcome to charge it, pair it, wear it and record a few test clips to decide whether it earns its place in your kit. Items that show extensive use (heavy scuffs or scratches, sweat or water damage, worn hook rubber, or clear signs of daily use over the full week) cannot be refunded in full.
  • Undamaged and unmodified. No physical damage, no missing parts, no third-party accessories attached.

How to start a return

  1. Email camshuttle@yahoo.com with your order number and the email address used at checkout.
  2. We reply within 1 business day with the return address and instructions. Please do not ship anything back before you receive them.
  3. Pack the earbuds and all accessories in the original box, send them back, and keep your tracking number.
  4. Once the return arrives and passes inspection, your refund is issued to the original payment method within 5 business days. Your bank or card provider may take a few more days to post it.

Good to know

  • Faulty or damaged on arrival? Email us photos within 48 hours of delivery and we will replace it or refund it in full, including any shipping cost.
  • Return shipping is paid by the customer unless the item arrived faulty or damaged.
  • Bundles are refunded per unit returned. If you keep part of a bundle, the refund is adjusted so the units you keep are charged at the bundle rate you paid.
  • Late, incomplete or heavily used returns may be refused or refunded in part. We will always email you before deciding.

Questions before you order? Email camshuttle@yahoo.com and a real person will reply.